Frequently Asked Questions


Payment & Orders:

How do I get a quote?

The best way to get a quote is either by email, phone or call in to see us in store.

How does pricing work?

There are a few different variables that make up our print prices: Print size, number of colours printed & garment / material used.

How/When do I pay?

A 50% deposit at the start of a new order & another 50% on pickup. We will require 100% payment if sending out print work.

Do you have minimum quantities?

No we can print one off garments/stickers. However it depends on our method that we use. For one off prints we generally print them digitally which is our cheaper option. Sometimes it will have to be screen printed so the price will increase significantly due to the amount of time for file prep & setup.

How long does it take to receive my order?

We generally work on a 10 working day turn around depending on the size of your order & complexity.

What happens if I cancel my order?

If you are to cancel your order it needs to be a quick as possible from when you placed it. This is to insure we don't order your garments or start the design process. If we have already set the job up you will be charged for our time spent on the job.

Can I get a sample garment/product in before printing?

Yes but our garments must be back to us within 14 days in their original condition as supplied or charges will be applied.

Can I get a catalogue?

Yes you can obtain a catalogue, generally all of our products are on our website or we can provide them electronically.

Can I supply my own garments?

Yes. We do except supplied garments but they need to have a print area clearance of 30mm from stitching & seams where the print is to go. If the material is different from standard we may need to look at it first to determine if it’s printable or which type of ink is suitable.

I need my order within a week?

If you need your order within a week, just let us know & we can see what we can do for you. If it's really urgent we may need to print after hours which may incur further costs

I have paid for the screens, do I own them?

No, you have only paid for the film that produces the screens. When your job is complete we clean the screens & reuse them again for other jobs.

I may re-run the job in the future, can you hold the screens for me?

We generally re-set your screens again - this may incur further setup costs depending on the re-run quantities.

Do I have to get all the same size garments?

No. We generally print the requested design across all garments based off the smallest size. If you need multiple print sizes across different garment sizes each print size will be charged at separate setup costs since we have to set a screen for each print size.

Do I have to get all the same colour garments?

No but this also depends on the printed colours. If you choose dark and light garments the print colour may need to change. Different screens will need to be set for different print colour ways.

Can I see a proof?

Yes. Once your order has been place, we then set your print up electronically & send you a PDF proof for approval. Once you are happy with the poof we will go to print. If changes are made we will work within your hourly setup cost. If this is going to exceed the hourly rate we will notify you that the price will increase.

Tips for making my printing less expensive?

Supplying the correct files will help. Limit your printed colours. Limit the size & placements. Select cheaper garments. Limit the range of garments. We can help you with this once you are ready to place your order.

 

Printing & Colours:

What about print locations and print sizes?

We have 3 different print area sizes - small, medium & large which are all priced differently. We can print in different areas on garments but they have to be 30mm away from seams, stitching, zips etc. Our most common print positions are: front & back prints, long & short sleeves, legs, hoods & more. If you are unsure where to print you can bring your garments in & we can take a look at them for you.

Can you do an all over print?

Not on a pre-made garment - we can print onto the material before it gets made into the garment.

Is there a maximum number of colours you can print?

We can only screen print a maximum of 6 colours and only 4 on the CMYK digital printer.

How do you ensure colour accuracy?

We use a Pantone Matching Chart.

Can you match PMS colours for screen printing?

Yes we can, this is our preferred method of colour choice.

What happens if the colour of ink is not exactly what I viewed in the proof?

Colours will vary from computer screen to computer screen & from computer screen to the true PMS printed colours. If you need to see the colour that is getting printed we have a PMS colour chart in store for you to view.

What is a specialty ink?

These are inks like; dye, fluro, metallics, glow in the dark & glitter. Some of these are a little more expensive to print than our standard process.

Can I get a screened sample of my design?

We don’t generally print samples unless you are willing to pay for extra setup charges if the design is to change.

 

Artwork & Files:

How do I submit my artwork?

Email, flash drive, CD, online file sharing (dropbox) or if it’s an old photo we can scan it in for you. If you have a hand drawn design we can re-create this for you.

Do you do design work?

Yes. We have a senior in-house designer who can help create stunning printable & non-printable graphics & logos from start to finish. From concepts through to the final product, design modifications & design recreation. We can cover it all while working closely with you to get exactly what you require.

How do I know the correct print dimensions?

For a full print size breakdown view our specifications page

How much does it cost for my artwork?

Depending on what is involved, we have a base hourly cost & film work breakdown system. We can take a look at your designs or ideas and quote your from there.

What types of files do you accept?

AI, EPS, PDF (all vector based), PSD. We can use any file, but will come at additional file preparation costs. We do not except photos & designs within a word document. Photos - Please embed all images, we except PSD & JPG files for images only at 300dpi for best print quality. If you don't have electronic image files we can scan your image for you.

What if my job is complex?

If you think your job is complex, it's best to call in and we can go over it with you face to face.

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ScreenPrint Services 
11-17 Pirani Place, Palmerston North
Phone: 06 357 8771
Email: office@screenprintservices.co.nz